Terms of Service

Effective date: 12 September 2026

These terms are a contract between you and Matteo Giardino, Via Camandona 17, Torino, Italy, VAT 12623180010 ("Luminars", "we", "us"). By creating an account, installing the app, or using the website, you accept them. If you are accepting on behalf of a company, you confirm that you may bind it, and "you" means the company.

Luminars is a tool for businesses. If you are a consumer under EU law, the terms that the law does not allow to be imposed on a consumer do not apply to you, and your statutory rights, including your right of withdrawal and your right to bring a claim where you live, are unaffected.

1. Definitions

• App: the Luminars desktop application for macOS and Windows.
• Console: the web application at luminars.io/app.
• Service: the app, the console, the hosted service behind them, and the website.
• Workspace: the space where a company's or a person's processes, runs and members live.
• Member: a person with the app installed and signed in to a workspace. Admin: a member who can invite others and manage the workspace.
• Seat: one member of a workspace.
• Process: a structured, readable description of a piece of recurring work, recorded by a member or discovered by the engine.
• Active process: a process that is switched on and runs.
• Run: one execution of a process on a member's computer.
• Export: a process taken out of Luminars as an Agent Skill or an n8n workflow.
• Plan: a paid subscription (Starter, Pro, Team).
• Sponsored invitation: an invitation whose billing is owned by someone else, such as a sprint or a partner licence.
• Sprint: the Process Mapping Sprint, a separately contracted service (section 6).

2. The service

Luminars records how a member works on their own computer, turns that into processes, and runs those processes on the same computer as a readable transcript the member can stop at any point. Processes can be exported and run elsewhere. The console shows a workspace its library, its runs and its usage.

The service is early. We change it often, we add and remove features, and some things do not work yet. We say what exists and what does not on the website and in the app, and we do not promise what is not there.

3. Accounts and workspaces

• You sign in with an email address and a code we send to it. Keep that mailbox secure; anyone who can read it can sign in as you.
• A person belongs to one workspace at a time. A workspace without a company is a personal workspace.
• Admins invite members. An invitation is addressed to an email; the person who signs in with that email joins the workspace. Admins are responsible for who they invite.
• You must give accurate information and keep it current.
• You are responsible for everything done under your account. Tell us at once at matteo@luminars.io if you think it has been used without your permission.
• Sign-up may be limited to invited people or to certain email domains while we work with our first teams.

4. Plans, billing and codes

4.1 Plans

The plans, their prices and their limits are stated at luminars.io/pricing and inside the app when you choose one. The limits are: the number of seats, the number of active processes, and a fair-use allowance for AI usage and run time. The app enforces them: a process cannot be switched on above the plan's active-process count until another is paused or the plan is changed, and AI requests beyond the fair-use allowance are refused until the allowance renews. The app shows your usage.

A workspace that has not chosen a plan can install the app, sign in, complete the interview and capture context locally, but the engine's AI features wait for a plan.

4.2 Payment

• Plans are billed monthly, in euro, in advance, through Stripe.
• Prices are in euro and exclude VAT. VAT is added where it applies, and where it applies it is shown on the invoice Stripe issues. The checkout page does not ask for a VAT number; add it, with your billing address, in the billing portal you reach from the app, and it appears on the invoices issued from then on.
• Team seats above the five included are billed at the stated price per seat per month, as a separate line on the same subscription. When you change a plan or a seat count in the billing portal, Stripe prorates the change against the period you have already paid for.
• If a payment fails, Stripe retries it on its own schedule and we tell you. The workspace keeps working while those retries run. When Stripe gives up and the subscription ends, the workspace's AI features stop until it is paid again. Your data and your exports are not affected at any point.
• We may change prices with at least 30 days' notice by email. A change applies from your next billing period after the notice.

4.3 Cancellation and refunds

• You can cancel a plan at any time, in the billing portal you reach from the app. Cancellation takes effect at the end of the period you have paid for; you keep the service until then.
• 30-day money-back guarantee. If Luminars is not saving you time, ask us within 30 days of your workspace's first payment, at the address in section 17, and we refund that payment in full, together with any other payment made on the subscription in those 30 days, to the card it came from. A refund under this guarantee also cancels the subscription at once, not at the end of the period: the plan ends on the day of the refund. The guarantee applies once per workspace.
• Apart from that guarantee, payments already made are not refunded for the remaining part of a period, and a cancellation is not prorated. Nothing here removes a refund the law requires us to give.
• Everything you exported stays yours after cancellation (section 9).

4.4 Codes

A promotion code may change the price of a plan, or, in some cases, add a free period. The terms of a code (what it does, its expiry, whether a card is required) are shown when you redeem it, at checkout. A code that adds a free period requires a card and charges the price shown when the period ends unless you cancel before. A free period is offered once per person, and only to a person who has never paid us before; the checkout enforces that rule. Codes cannot be combined.

4.5 Sponsored workspaces

A workspace entered through a sponsored invitation is billed to the sponsor (a sprint, an agency, a consultant) under that sponsor's contract with us. Members of a sponsored workspace do not pay us and are not asked to choose a plan. When the sponsorship ends, the workspace chooses a plan or its AI features stop.

5. Fair use

AI usage and run time are included in every plan under a fair-use allowance, set per plan and shown in the app. The allowance exists so that one workspace cannot consume the service at the expense of others. If your use is well beyond what a workspace of your size normally needs, we will talk to you about a plan that fits. Above the allowance the service refuses the request until the allowance renews. There is no overage charge: we never bill you for more than your plan.

6. The Process Mapping Sprint

The sprint is a service we deliver with your team over two weeks: interviews, targeted recordings, ambient confirmation, and a report meeting. It is contracted separately, in writing, with its own scope, price and deliverables. That written proposal, together with these terms, governs the sprint. Where the two conflict, the proposal wins for the sprint.

Sprint champions enter their workspace through sponsored invitations. The processes drafted and the skills exported during a sprint belong to you (section 9).

7. Capture is the member's

The app captures a member's work on that member's computer, and only the member controls it: the member grants the operating system permissions, and the member can pause capture, exclude apps, set quiet hours, delete a range of time, choose the retention window, and turn off the improvement switch, at any time, without anyone else's permission. Nothing in these terms, and nothing an admin can do in the console, changes that.

The company running a workspace sees derived artifacts: process descriptions, run records, aggregates and usage. It never receives screen frames, audio, keystrokes or the text layer of a member's screen, because those never leave the member's computer.

If you are an employer rolling out Luminars, you are responsible for informing your staff and for complying with the workplace laws that apply to you, including, in Italy, article 4 of the Workers' Statute. Our Privacy Policy sets out how the product is built to help with that.

8. Acceptable use

You agree not to:

• capture, with the app, work or conversations you have no right to capture, or use it to monitor another person;
• install the app on a computer you do not have the right to install it on;
• use the service to break the law, to infringe someone's rights, or to build processes that do so;
• run processes against systems you are not allowed to act in, or in breach of those systems' terms;
• probe, overload or interfere with the service, or try to get around the plan limits, the sign-up door or the code rules;
• resell the service, or run it for third parties, without a partner licence from us;
• decompile or reverse-engineer the app, except where the law allows it regardless of this term, and except for the open-source components the app is built on, each of which keeps its own licence; those licences are listed in the app.

We may suspend an account or a workspace that breaks these rules. We tell you why, and, where it can be fixed, we give you a chance to fix it first.

9. Your content, your exports

Everything the app records, drafts and runs from your work is yours: the processes, the run records, the Discovery Profile, the exports. We claim no ownership of any of it.

You give us the licence we need to store, process and display it in order to provide the service to you and your workspace, and, under the "Help improve Luminars" switch as described in the Privacy Policy, to use a copy of it to improve the engine. That licence for improvement lasts as long as the switch is on and for the copy already made, until you ask for its deletion.

Exports are files on your computer. They belong to you and continue to work after you cancel. Agent Skills and n8n workflows run in tools we do not control; their terms apply there.

10. Running processes, and connected tools

A process runs on a member's computer, under the member's supervision. Every step is shown as it happens, the member can stop it at any point, and the process asks before taking a decision it was told to ask about. You are responsible for what a run does in the systems it touches, in the same way you are responsible for doing the work by hand. Review a process before you switch it on, and keep an eye on its runs.

When you connect a third-party tool (for example a project tracker or a chat tool), you authorise the process to act in it on your behalf under that tool's terms. Where the connection uses our hosted sign-in exchange, that exchange stores nothing: the credential stays on your computer.

11. Availability, warranty

We work to keep the service available and correct, and we tell you about planned maintenance when we can. We do not promise uninterrupted or error-free operation. The service is provided as is and as available. To the extent the law allows, we make no warranty, express or implied, about fitness for a particular purpose, about the accuracy of a draft, or about the outcome of a run. Drafts are a starting point that you review; the engine can be wrong.

12. Liability

To the extent the law allows:

• we are not liable for indirect or consequential loss, lost profit, lost data on your own computer, or loss caused by what a run did in a third-party system that you switched on;
• our total liability to you for everything arising out of the service in any twelve-month period is limited to the amount you paid us in that period, or €100 if you paid nothing.

None of the above applies to liability for wilful misconduct or gross negligence, which article 1229 of the Italian Civil Code does not allow to be excluded or limited, nor to liability for death or personal injury.

Nothing in these terms limits liability that cannot be limited by law.

13. Termination and deletion

• You can stop using the service at any time by cancelling your plan and uninstalling the app. Uninstalling the app and deleting its data folder removes what is on your computer.
• You can ask us to delete your account or your workspace by writing to matteo@luminars.io. Deleting a workspace removes its members, processes, runs, profiles, invitations, codes and plan from the hosted service. We do it by hand, within 30 days of the request; there is no self-service button yet. The improvement copy described in the Privacy Policy is deleted on the same request. We keep only the records the law requires us to keep, which is the invoices.
• We may end these terms with 30 days' notice, or at once if you break section 8 or do not pay. We refund any period you paid for and did not receive if we end them without cause.
• Sections 9, 12, 13 and 15 survive termination.

14. Changes to the service and to these terms

We change the service often. We may add, change or withdraw features. If we withdraw something material to a paid plan, we tell you in advance.

We may change these terms. We post the new version here with a new date and, for a change that matters, we email workspace admins at least 30 days before it applies. If you keep using the service after that date, you accept the change. If you do not, cancel before it applies.

15. Governing law and disputes

These terms are governed by Italian law. Before going to court, write to us and give us 30 days to settle the matter with you. Disputes we cannot settle go to the courts of Torino, Italy, except where the law gives a consumer the right to bring a claim, or to be sued, in the courts where they live.

16. General

• These terms, the Privacy Policy, the Cookie Policy and, for a sprint, its written proposal are the whole agreement between us.
• If a part of these terms is found invalid, the rest stands.
• You may not transfer these terms without our written consent. We may transfer them to a successor of our business, and we tell you if we do.
• Notices to us go to matteo@luminars.io. Notices to you go to the email on your account.

17. Contact

Matteo Giardino Via Camandona 17, Torino VAT 12623180010 matteo@luminars.io